Print Guarantee

Print2order Inc is committed to providing our customers with top quality products. Because of this, we offer our no hassle Print Guarantee for all of our printed products. If at any time you are not satisfied with the quality of the finished print product we provided, simply call Customer Care at 1.888.682.7773 to speak with someone in our Quality Control department.  At our sole discretion, we will either reprint or refund your order in accordance with the terms outlined below.

Please understand that we cannot be liable for anything other than the things that are within our control.  Please carefully review the items that are not covered under this guarantee:

  • Low quality files/images affect the finished print product and cause the print quality to appear inferior. It is the customer’s responsibility to provide hi-resolution images and print files.
  • General user error in selecting a product for order, to include improperly selected: print size, quantity, finish or product.
  • Spelling, punctuation, graphical errors or other grammatical errors made by the customer and/or approved by the customer for print, regardless of whom provided the design.  All print has been approved by you or someone authorized by you, prior to printing.
  • Incorrect file sizes provided, files with no bleed, file orientation, or files submitted that are not in accordance to the specifications we provide.
  • Incorrect file layout provided by the customer. To include but not limited to: folding, scoring, drilling, perforation, die cutting or other services.
  • Incorrect shipping information provided by the customer.  
  • Damages that occurred after the product was delivered.
  • Cracking or flaking of ink along edges that have full ink saturation.  
  • Duplicate orders placed in error by the customer.
  • Any and all other customer related errors or errors caused by acts that are out of the direct control of Print2order Inc.

We reserve the right to request that you return the entire order at our cost of shipping, prior to reprints or refunds issuance.  In the event that the order in question has time constraints, we may request that you provide full payment for the new order and we will refund the payment once we have received and reviewed the order you have returned. If after receiving the returned order, we determine that the order did not fall into our Print Guarantee guidelines, you will be held responsible for payment of both orders and we will return the original product back to you, as received.  

The guarantee value is limited to the reprint of the product, or a refund of the original purchase price.  We are not responsible for any costs associated with a delay in receipt of the order, which include damages and/or claims incurred by you or your business as a result of the any delay.  We are not liable for damages or claims caused by receiving printed materials that are defective, incomplete or items that are delivered after the estimated delivery date.

The maximum refund for an order or customer is $2,000.  For purchases that exceed the maximum refund amount, the only option is a reprint of the exact order.  In the event that there are time constraints that do not allow for the order to be reprinted, we will at our sole discretion, credit your account for future Print2order purchases in an amount equal to the original order.  

If you are still unclear as to whether an order you have placed qualifies for this guarantee, please contact our Quality Control department, or visit your Print Lobby and submit a Support Ticket for further assistance.  Thank you for choosing Print2order for your print solutions.